FAQs
How quickly will my order be ready?
-Turnaround time for in-stock items could take up to 5 days. It could 1-2 weeks for items that need to be ordered.
-You will receive an email when your order is ready for local pickup. We're located in Frisco, TX.
-RUSH orders will cost an additional fee.
What is your return policy?
-We do not allow returns because our items are customized just for you.
How do I type my monogram on an order?
-When ordering please type your monogram in order of how it will be appear on the item.
-first, LAST, middle
-Example: Mary Katherine Gallagher - mGk
How do you personalize your products?
-We use high quality heat transfer and sticker vinyl. We also offer puff & glitter vinyl upon request. Large orders are screen printed.
Do you embroider?
-We don't embroider in-house but we have a company we work with to outsource orders.
I need 8 bags and you only have 4 in stock on your website?
-If you don't see the number of items in stock that you need please let us know. We may be able to order more!
I have my own item I want personalized, can you do it for me?
-Sure, we can personalize your items. Contact us for more information.
Do you make custom orders?
-Yes! We make custom orders all the time! We can make something special just for you or your team of 5-100 or more people. Contact us to get a quote and start working on designs.
Do you create online stores for teams and schools?
-Yes, we sure do! Contact us to get started on your order.
How do I contact you?
-Text us at 214.210.0096 or send an email to contactus@giftboxsocial.com